All cancellations will be subject to a $75 administrative fee. Cancellations must be sent in writing to the registration center via email to firstname.lastname@example.org by Thursday, March 28, 2019. Telephone cancellations will not be accepted.
After Thursday, March 28, 2019, substitutions will be allowed in the event the registrant is unable to attend, but no refunds will be issued. Telephone substitutions will be permitted.
Conference Headquarters Hotel
Embassy Suites by Hilton Phoenix/Scottsdale
4415 E. Paradise Village Pkwy South
Phoenix, AZ 85032
A block of rooms has been secured at the Embassy Suites from April 26, 2019 - May 9, 2019 at $130/night plus tax. The special room rate will be available until April 11th or until the group block is sold-out, whichever comes first.
The IAFC has been alerted that unauthorized housing companies (called hotel poachers) have been contacting registered attendees and exhibitors offering cheaper rates at hotels in the IAFC’s VCOS Symposium in the West Conference housing block. This practice, also known as room pirating, is a scam that all attendees should be aware of in order to avoid passing along personal and financial information.
How hotel poachers book rooms and attempt to get your money:
Most poaching agencies do not have a contract with any hotels for room blocks. They will contact a housing wholesaler, such as Expedia, Priceline, etc. to see if rooms are available that they can mark up to resell to unsuspecting guests. Hotel poachers will claim to be calling on behalf of the IAFC or state that they are the official housing company and will sometimes ask that your room be paid in full, up front.
What we do, and what you can do, to avoid hotel poachers:
The IAFC negotiates contracts with hotels to include clauses to protect our attendees should the hotel oversell the rooms or any other issues that may arise with reservations. Rooms reserved outside of the IAFC's VCOS Symposium in the West Conference housing block do not have official contracts with the IAFC; therefore, we are unable to help you if any issues arise.
- Be aware that the IAFC has housing blocks with the Embassy Suites only. To book a hotel room you must call or go online to reserve your room - a company will not call you to book your room for you.
- Trust your instincts and the old adage: If it sounds too good to be true then it most likely is.
- If you are ever unsure whether or not something is legitimate, contact us first before providing your personal information, company information, or any financial information.
If you receive an unrequested call or email from any company that is not our official housing provider, contact us immediately.
Discrimination & Harassment Policy
The International Association of Fire Chiefs (IAFC) has zero-tolerance for discrimination and all forms of harassment, including but not limited to sexual harassment. This zero-tolerance policy means that no form of discriminatory or harassing conduct by or toward any IAFC member, exhibitor, presenter, attendee or staff member will be tolerated.
The IAFC is committed to enforcing its policy at all levels within the association and at any IAFC meeting. Any person who engages in discrimination or harassment will be subject to discipline and possible removal from a conference premises. If you feel that you have been harassed by any person(s), immediately contact the IAFC at 703-273-0911 or email@example.com or, if on location at an IAFC conference, go to the registration desk and ask to speak to the onsite conference manager.