FAQs

 
 Will I receive credit for the sessions I attend?

The IAFC provides certificates of attendance to all WUI participants. Check back after the conference to download your certificate of attendance.

 Where are the networking events being held?

Networking events will be held at the Peppermill Hotel. Checkout the schedule.

 What are the Exhibit Hall hours?
  • Tuesday, February 27, 2018 - 4:30 PM - 6:30 PM
  • Wednesday, February 28, 2018 - 10 AM - 2 PM
 Are children allowed in the Exhibit Hall?

All children under the age of 16 are admitted free into WUI exhibits and must be accompanied by an adult. Children must be registered and wear appropriate credentials. No children are permitted onto the exhibit floor during move in and move out of exhibits. Children will not be permitted into the general session or other meetings and educational events.

 Does WUI have a conference app?

Navigate the WUI conference like a pro with the WUI mobile app. Go to your device's app store or Google Play and search for IAFC Conferences.

 Where can I find session information?

WUI Education is posted on under Education and Exhibits. You can find this information under the WUI education nav item.

 Will internet be available during the conference?

The WUI conference does offer complimentary internet in all meeting rooms.

 What is the deadline to register for the conference?

There is not a deadline to register for the conference, however, some preconference sessions do have capacity limits and may fill prior to the start of the conference. To insure your seat register today. You may register for the conference online through the last day of the conference, March 1st or onsite starting Saturday, February 24th.

 Do I have to register in advance?

No, onsite registration for participants opens on Saturday, February 24, 2018 at 7 AM in the Tuscany Foyer.

 What does my registration fee include?

Registration for the WUI conference includes:

  • Conference Registration
  • Access to the Exhibit Hall
  • Networking Reception on Tuesday
  • Lunch provided in the Exhibit Hall on Wednesday

Additionally, participants can attend full or half day pre-con workshops starting February 24 for an additional fee.

 Will I receive a confirmation of my registration?

Confirmations are sent via email for all registrations.

 Will I be refunded if I have to cancel my registration?

All cancellations are subject to a $75 administrative fee. Cancellations must be sent in writing to the Registration Center via e-mail to WUI@experient-inc.com by Tuesday, January 23, 2018. Telephone cancellations will not be accepted. After Tuesday, January 23, 2018, substitutions will be allowed in the event the registrant is unable to attend, but no refunds will be issued.

 Can I transfer my registration to another member of my department/staff?

Yes, registration may be transferred to another person in your organization by written request may be faxed to: 703-273-9363 or emailed: conferences@iafc.org to the IAFC prior to Tuesday, January 23, 2018. After this date, all changes must be made onsite. Additional charges may apply.

 When does onsite registration open?

Onsite registration will open on Saturday, February 24, 2018. Check out the < a href="/events/wui/education-and-exhibits/schedule-at-a-glance">schedule at-a-glance for more details.

 What hotels have been reserved? What are the rates?

The Peppermill Resort will be the conference location for WUI 2018. Reserve your room today!

 Can I make my hotel reservations now?
 I have been contacted by a company trying to get me to book hotel rooms - is this legitimate?

The Peppermill Resort is the only hotel with a block of rooms for the WUI Conference. We have received reports that companies are posing as the official housing vendor for the WUI conference and may contact you offering housing for your trip. They are not endorsed by or affiliated with the IAFC and entering into financial agreements with such companies can have costly consequences.
A hotel poacher/pirate is any unaffiliated hotel or third-party housing company that acts as an official housing company and solicits business from WUI participants. When individuals book hotel accommodations through poachers or pirates the consequences can be costly; event participants may be left without hotel rooms when they arrive at the event and incur fraudulent charges on their credit cards. Please report any questions or concerns to conferences@iafc.org

 What are the booth rules for WUI 2018?

Please view the Booth Rules and Regulations  for information on booth height regulations, what is considered a booth violation, booth backwall height allowance, banners, balloons, smoke/fog machines and information on many other items and what is and is not allowed.

If you have any questions about the design of your booth please contact:
Shannon Gilliland Ph: 703-537-4838 or Email: sgilliland@iafc.org

 Who are the event contacts for WUI 2018?

WUI Conference event contacts:

Registration Customer Service
800-310-7554
240-439-2554 (International)
WUI@experient-inc.com

General WUI conference questions
Leanne Shroeder
703-896-4832
lshroeder@iafc.org

Exhibit & Sponsorship Sales
Tracy Blankenship
571-221-5268
tblankenship@iafc.org

Exhibit Operations
Shannon Gilliland
703-537-4838
sgilliland@iafc.org

Advertising/Media
IAFC On Scene: IAFC official news publication
Jacqueline Garnier
703-537-4807
onScene@iafc.org
www.iafc.org/on-scene

Marketing
Brittany Bowman
703-896-4827
bbowman@iafc.org

 How do I make hotel reservations or a room block?

Exhibitors may book their housing using links provided on the Registration and Housing page.

 What is included with my booth space?

The Ballroom is carpeted. Your booth comes with [1] table, [2] chairs, and a wastebasket. Electric and internet is not included with your booth space but may be ordered through the Exhibitor Service Manual.

How do I register my booth staff?

All booths receive 1 full conference badges and 2 exhibitor badges per 100 square feet. ACCESS the exhibitor registration page.
For questions regarding registration please contact the registration department at, WUI@experient-inc.com or +1 866-229-2386.

 Is insurance required?

All exhibitors are required to submit a certificate of insurance. Please email your insurance forms to Shannon Gilliland Tel: +1 703-537-4838 Email: sgilliland@iafc.org
Note: If you are using an EAC to set up your booth we still need a certificate of insurance from the company exhibiting.

 Where are all the exhibitor order forms and information located?

All order forms can be found in the Exhibitor Manual

 When can I move in to set-up my booth?
 Can I carry my booth items/products in myself?

You may carry your items in if you can carry them in by hand.

 Can I sell my products/service at the show?

You may sell your products and/or services at the event. You will be responsible for any applicable taxes.

 I'd like to join the IAFC and register for the conference. What do I do?

Choose the option that's easiest for you:

 I'm a member of the press – do you have press registration?

The IAFC conference is a private event and the IAFC reserves the right to request (additional) credentials from any member of the media wishing to attend.

All members of the press should register in advance.  Register online today.

 Where will the conference be held?

The conference is held at the Peppermill Resort hotel. Registration is located in the Tuscany Foyer.
Peppermill Resort
2707 South Virginia Street
Reno, NV 89502
Ph: 1-800-282-2444

 When does the WUI conference officially begin?

Preconference sessions begin on Saturday, February 24. The conference begins on Tuesday February 27.

 What's the dress code?

Business casual is appropriate for conference events.

 Will transportation be provided during the conference?

The Peppermill features an easy and convenient complimentary airport shuttle which departs from the valet area outside the Hotel Lobby, and runs every half-hour beginning at 4 am. The last shuttle departs from the Peppermill going to the airport at 11:30 pm. In addition, the airport shuttle departs from the airport going to the Peppermill every half-hour beginning at 4:15 am, and continuing to 11:45 pm. This shuttle picks-up at the North exit of the Baggage Claim area.

 I am a presenter for WUI, where can I go to find information?

WUI Presenters will use the presenters' corner to find the latest information for the sessions.

 What meals are provided at the conference?

Wednesday, February 28 - Lunch in the Exhibit Hall