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Strategy and tactics of leading a volunteer or combination fire/rescue organization, designed by practicing …

This video explains the important link between social media and crisis communication.

This series of videos, developed by a company known for incredible customer service, is an excellent …

How you handle social media during a crisis can truly make or break your brand if you’re not …

Whether you are the public information officer or not, you could find yourself involved in a confrontational …

Fire department politics is more than supporting or opposing candidates or initiatives. It is a process …

While firefighters have all heard the term “customer service,” Don Miner tackles the question of what …

In the past, customer service was taught at the fire station and learned on the job by observing senior …

Led by the NFF and supported by major labor unions and veterans’ organizations, we are asked to fly the …

This video explains successful sales strategies.

Interactive, quick-start toolkit to help you understand and apply the non-operational aspects of running …

A step-by-step approach to dealing with angry citizens.

Webinar: In addition to optimizing organizational effectiveness, departments must communicate the value …

Webinar: Tips for starting out in social media or using it to boost recruitment, including low-cost tools …

Webinar focused on developing a political mindset and working with elected officials.

Solar-Eclipse Viewing Resources Available for Fire Chiefs

Discuss issues and solutions with other IAFC members online, share SOPs and other resources

Resources that focus on specific areas of challenges relating to creating and sustaining viable emergency …