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Whether you are the public information officer or not, you could find yourself involved in a confrontational …

In the past, customer service was taught at the fire station and learned on the job by observing senior …

Read all about how to start a fire prevention and safety program as part of your marketing plan.

Learn how to build support within your community through positive public relations.

Learn more about four tips for effective community outreach.

Did you know about the 7 social media tips to improve your work and save time?

Your employees can support the department.

Looking to expand your outreach? Here are five ways to partner with the community.

Enhance your department’s public fire education planning using five simple steps.

This video explains successful sales strategies.

Webinar: In addition to optimizing organizational effectiveness, departments must communicate the value …

This video defines public relations, often referred to as PR.

A look at one department's social media experiences.

A look at social media from experienced members of a fire department.

This video from Texas A&M explains actions your department can take to market your services.

This video details 4 ways social media can help your department.

This video explains how marketing can help your department tell your story better.

This video explains the differences in these often confused terms and disciplines.

Why departments should have a public information officer (PIO) and qualifications to consider.

Webinar: Tips to help your members effectively tell others in your community how excited and proud volunteer …