"I'm just a volunteer. You can't expect me to do that!" If this phrase haunts you and your department, perhaps it is time to understand that is okay to terminate ill-performing volunteers. Find out: 

• How to be non-discriminatory in your process 

• Are there legal issues? 

• Can you refuse to bring certain people into your department? 

• What documentation needs to occur to keep your department out of trouble? 

• The keys to progressive discipline