CRM is often described as a force multiplier: a way to use all available resources to reduce error, improve safety, and strengthen team performance. This month we explore where CRM came from, how it found its way into the fire service, and what effective CRM actually looks like in practice. Our three guests share lessons learned, success stories, and honest conversations about communication, situational awareness, leadership, and speaking up.
Whether you’re riding the front seat, the back step, or sitting in the chief’s office, this conversation is for you.
