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Five tips for dealing with a communication crisis.
This video explains the important link between social media and crisis communication.
In this video, 10 rules are established for dealing with crisis communication.
Guide/ toolkit/ template
A toolkit on how to promote a positive public image for fire/EMS departments.
Defines crisis communication and discusses the three pillars that lead to a successful outcome.
An introduction to crisis communication and how it affects the long-term success of your organization.
Guidance to assist in first 100 days as a new or interim chief.
Volunteer fire departments have customers in the form of the community they protect and how they serve them matters.
Marketing & Media
Successful volunteer departments know how to "sell" themselves.
Because public safety is a primary concern of local government, volunteer fire departments should understand how that government works.