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Video
What makes a great company a great customer service company?
In this video, a comical approach illustrates how an interaction with an angry citizen can result in a positive outcome.
This series of videos, developed by a company known for incredible customer service, is an excellent way to introduce the important action to your department.
A step-by-step approach to dealing with angry citizens.
Article
While firefighters have all heard the term “customer service,” Don Miner tackles the question of what it really means.
Crisis Communication
A department should know how to react to challenges to its reputation.
10 Resources
Marketing & Media
Successful volunteer departments know how to "sell" themselves.
23 Resources
Politics
Because public safety is a primary concern of local government, volunteer fire departments should understand how that government works.