Emergency service organizations (ESOs) need proven recruitment methods including information and resources on how to ensure a more diverse and inclusive workforce. Volunteer-based ESOs that use fraternal selection processes and fail to adopt a modern business model for volunteer selection. Place the organization at risk for potential legal action related to discrimination and unfair hiring practices.
The mixture of differences and similarities each member brings to the workplace strengthens our ability to accomplish our mission. In addition to the operational skills usually targeted when recruiting, there is a need to attract new members who bring specialized, non-operational skills to the organization. This allows the organization to adapt to societal changes and improve its ability to compete for new members.