Director, EMS Section

Norris W. Croom III
Fire Chief, Castle Rock Fire and Rescue Department (Colo.)

Chief Norris Croom

Chief Croom currently serves as the Fire Chief and Emergency Manager for the Castle Rock (CO) Fire and Rescue Department, an internationally accredited agency through the Commission on Fire Accreditation International. He has been with the Department for thirty-six years as both a volunteer and career firefighter, has experience working for private EMS agencies as an EMT, Paramedic, and a Communications Technician, and has served as an instructor at local, state, and national conferences.

Chief Croom is a 2011 graduate of the Executive Fire Officer Program at the National Fire Academy in Emmitsburg, Maryland, and holds the Chief Fire Officer and Chief EMS Officer designations from the Center for Public Safety Excellence Commission on Professional Credentialing.

Chief Croom has been a member of the IAFC since 1998, serves on numerous boards, committees, and teams including the Douglas County Emergency Telephone Service Authority (9-1-1), the Douglas County Incident Management Team, and as a Threat Liaison Officer (TLO) and fire service liaison to the Colorado Information Analysis Center.

He’s received numerous awards and commendations to include the Center for Public Safety Excellence Ronny Jack Coleman Leadership Legacy Award in 2021, American Legion Post 1187 Commendation for Public Safety Service in 2017, the Pinnacle 2012 Emerging Leader Award from Fitch and Associates, and the 2010 Terrorism Liaison Officer Plank Owner Award from the Colorado Information Analysis Center. He holds memberships with multiple professional associations including the Colorado State Fire Chiefs Association, International Association of Emergency Managers, National Association of EMS Physicians, and the Association of Public-Safety Communications Officials.

Chief Croom has been married to his wife, Jody, for over 30 years, and has three adult sons, Norris IV, Carson, and Brogan.

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