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Featured Video • Budgeting
Eden Prairie, MN demonstrates how a fire department can showcase their budget through a video presentation.
Guide/ toolkit/ template
Guidance to assist in first 100 days as a new or interim chief.
Learn in 6 Steps how to make a professional quality Volunteer Firefighter Recruitment Video for under $50!
Learn more about the challenges and solutions for volunteer retention and recruitment in this report from USFA, DHS and NVFC.
Enhance your fire department by starting a mentoring program. Learn how in this article by Deputy Chief Frank Viscuso, Kearny (New Jersey) Fire Department
Read about the role mentoring plays in leadership development in the Leadership Mentor Program guide from The Virginia Center for Self-Advocacy Leadership.
Read all about how to start a fire prevention and safety program as part of your marketing plan.
A department should know how to react to challenges to its reputation.
Volunteer fire departments have customers in the form of the community they protect and how they serve them matters.
Marketing & Media
Successful volunteer departments know how to "sell" themselves.
Because public safety is a primary concern of local government, volunteer fire departments should understand how that government works.
Professionalism, integrity, compassion, loyalty and honesty are the basis for ethical character.
Generalizing about people is never perfect but there are some differences in people of different age and understanding these differences can improve relationships.
There is no one-size-fits-all for motivating people.
Motivating / Discipline
Paid and volunteer firefighters can be motivated by different means.
Establishing a strong foundation will enable your department to meet challenges more effectively.
Planning is important for financial stability.
Many departments can augment their local funding through community help.
Volunteer departments are not exempt from financial laws.
Departments need to look out for their members through financial assurances.
Volunteer departments need to understand the laws that affect recruiting and retaining members.
High-quality processes bring in high-quality people.
Keeping quality members allows a department to thrive and grow.
Volunteer / Career Relations
Positive resolution of the personnel issues faced by combination departments will build a stronger department.