In the past, customer service was taught at the fire station and learned on the job by observing senior firefighters. However, this is doing the firefighter and the community a disservice. read more

Led by the NFF and supported by major labor unions and veterans’ organizations, we are asked to fly the Flag of the United States of America in a show of unity, democracy and civility on Flag Day. read more

Whether you are already engaged with your members of Congress or have not yet ventured into the political world, now is a great time to get involved. We need you to add your voice to the discussion. read more

2019 appropriations bill signed into law which funds federal agencies including the U.S. Department of Homeland Security, FEMA, U.S. Department of Agriculture, U.S. Forest Service, and U.S. Department of Transportation. The bill included a number of increases for fire service programs. read more

All fire chiefs and officers are urged to immediately issue a safety and survival alert in their departments to minimize the risk to firefighters operating on highways. read more

Over the holidays, my dad told me the church he attends is growing. I was surprised because over the past 25 years, membership in American churches has dropped 15%. Sound familiar? In the past 30 years, volunteer firefighters have declined by 12%. read more

Sexual harassment, one type of abuse, is a prominent and prevalent topic these days, but on-the-job abuse includes all types of bullying and discrimination. read more

If your department received this call, are your members and department trained, equipped and prepared to respond? read more

Urge your members of Congress to support fire sprinklers and volunteer and combination fire departments! read more

Every fire department has their notable firsts. Firsts are important to its history. What are your department’s firsts in terms of diversity and inclusion? read more

The International Association of Fire Chiefs’ Safety, Health and Survival Section, the National Volunteer Fire Council, and the National Fire Protection Association have announced the theme for the 2022 Safety Stand Down is Situational Awareness: The Foundation for Good Decision-Making. read more

The IAFC Coronavirus Task Force has been looking into the future and attempting to plan for a reduction in COVID burden in the communities we serve. This can then be matched to the stepdown of mask guidelines for the service. read more

RFA and TRANSCAER announces new ethanol emergency response training. read more