Sunday, March 24
1 - 4:30 PM
Opening General Session
Community Risk Reduction: It’s Probably Not What You Think It Is!
Community Risk Reduction (CRR) is really a process that leads to better outcomes in any fire and life safety arena, but especially for the fire service. This presentation will cover what CRR is - what it's not - and how it can shape the future of the fire service for the foreseeable future.
Jim Crawford, Project Manager, Vision 20/20
CRR - Much More Than Just Another Program
Community Risk Reduction (CRR) provides a platform for fire department leaders to assess risk, prevent harm, respond to incidents, and review the deployment and utilization of their resources to best protect their community. It can be a template for data-driven planning and decision-making, as well as establishing and communicating priorities inside and outside the department. Rather than a stand-along program, CRR establishes the basis of a leadership and management mindset that guides the organization towards its mission. This session will explore CRR from that unique perspective, making current and future fire department leaders more effective in performing their various roles.
Dennis Compton, Chief (Ret.), Chairman, National Fallen Firefighters Foundation
Operational Performance Measurement Using NFORS
There are key performance measures that fire departments should be tracking in order to make meaningful operational decisions. Today there are new methods for easily capturing the data needed for those measures making it easier for fire service leaders to use data to effect change at the administrative, company and individual firefighter levels. During this session you will learn why fire service leaders need to use performance measures to drive operational and policy decisions and support fiscal requests. You will also experience how to use live data and performance measures at the company level to empower officers and firefighters to improve performance and reduce risks using the National Fire Operations Reporting System (NFORS). NFORS not only captures and analyzes operational data but also tracks and records individual firefighter physical and behavioral health exposures to ensure adequate documentation in the event of cancer or PTSD diagnosis.
Lori Moore-Merrell, Assistant to the General President, International Association of Fire Fighters
Monday, March 25
8 - 9:30 AM
Community Risk Reduction & Community Partnerships
IAFC Past President Tom Jenkins will discuss how community partnerships play a significant role in community risk reduction.
Tom Jenkins, Chief, 2017 IAFC President, Rogers (Arkansas) Fire Department
Community Risk Reduction & Community Partnerships: A Panel
Listen as our panel discusses how communities have established partnerships and that have aided in the advancement of CRR in their communities.
Moderator: Greg Rogers, Fire Marshal, Spokane Valley (Washington) Fire Department
Panelists: Karen Berard-Reed, Community Risk Reduction Strategist; NFPA; Mike Carsten, Deputy Chief, Tucson (Arizona) Fire Department; Jim Crawford, Project Manager, Vision 20/20; Stephen Hrustich, Assistant Chief/Fire Marshal, Gwinnet County (Georgia) Department of Fire and Emergency Services; Tom Jenkins, Chief, 2017 IAFC President, Rogers (Arkansas) Fire Department
10 - 11 AM
Building a Different Kind of Fire Department
Whether you have a robust CRR program or are just starting out. Learn valuable information about performing a Community Risk Assessment, identifying the risks specific to your community and strategies to integrate your greatest resource, your firefighters into your outreach and education programs. See how the Bellevue Washington Fire Department used a data-informed approach to build an innovative tool to visualize risks for command staff, decision makers, elected officials and the citizens. Learn about our plans to increase “buy-in” among decision-makers and developing strategies for leveraging operations staff to take advantage of the largely previously untapped resources available for risk reduction in each fire station.
Kieron Gillmore, Business Process Analyst, Bellevue (WA) Fire Department; Heather Wong, Community Risk Reduction Specialist, Bellevue (WA) Fire Department
Empowering Firefighters: A Practical Approach to CRR
Join us as we take you on The Wilmington Fire Department’s CRR journey and learn from our hits and misses. This breakout session will illustrate how to transform your department’s CRR program from an “us/them” mentality to a “we’re all in” philosophy. During our time together we will focus on a real-world approach to Community Risk Reduction. Risk can be targeted and ultimately relieved at the station level by empowering firefighters to shift priorities from emergency response to prevention. Instead of a top-down holistic approach, firefighters can tackle challenges head on in their response areas with simple, down and dirty risk assessments and team work to lead from the bottom up.
Chris Walker, Battalion Chief/Fire Marshal, Wilmington (NC) Fire Department; Wendy Gianinni-King, Community Risk Coordinator, Wilmington (NC) Fire Department
Scottsdale – A CRR Success Story
This discussion will illustrate how those responsible for providing emergency services to this community begin aggressively identifying and addressing current and future challenges by properly identifying the risks and providing targeted programs to protect their community and citizens. It will also historically review local programs and evaluate the effectiveness of the enacted Community Risk Reduction (CRR) measures. Effective programs like mandatory residential sprinklers, Firewise for extensive urban interface issues and assembly crowd manager training for special events consistently help Scottsdale be a safe community.
Jim Ford, Deputy Fire Chief, City of Scottsdale (AZ) Fire Department
Teaching and Technology: A Recipe for Successful Mitigation of Stove Top Cooking
One of the most popular presentations from Vision 20/20’s 2018 Model Performance in CRR Symposium, this session highlights how the Worcester (MA) Fire Department’s (WFD) tackled the severe problem of cooking fires in their city. A thorough risk assessment with the Worcester Housing Authority revealed that 759 apartments (862 residents) in 4 buildings had an average of 12 fires/month – resulting in $223,889 in property loss in 2015. 100% of the residents are older adults with low or no income. Nearly 86% of these residents suffer from a physical mobility and/or mental disability, putting them at a much higher risk of fire injury or death. This session details how WFD 1) built a relationship with the local Housing Authority 2) retrofitted electric coils with SmartBurners (Temperature Limiting Control) in 100% of the units in 4 high-risk properties, 3) educated nearly 900 residents using customized materials and methods to address audience needs 3) created protocols to manage/track the installs and 7) achieved an astounding result of ZERO fires reported in any of the intervention sites plus a 97% reduction in cooking-related fire department call volume. Phase 2 of the Project in 2018 expanded to an additional 800 apartments with the same result: ZERO fires!
Annmarie Pickett, Lieutenant, Worcester (MA) Fire Department
11:15 AM – 12:15 PM
The Role of Home Fire Sprinklers in CRR
If you have a home fire today, you are more likely to die than you were in 1980. Home fires burn fast. In less than two minutes a fire can become deadly. The way homes are built today and the contents in them are creating dangerous fire scenarios for occupants and first responders. Polyurethane foam-filled furniture and other synthetic objects such as carpet and electronics - burn fast and produce billowing, poisonous smoke. Unprotected lightweight materials, such as engineered floor systems, along with open construction designs fail sooner in fire compared to older dimensional lumber systems. Airtight construction and energy conserving building materials such as double glazed (vinyl) windows, synthetic insulation materials and foam sheathing can make for faster-spreading fires.
Home fire sprinklers, the proven technology that can prevent a fire from becoming deadly, are a critical component of a community risk reduction program. They are a vital element in protecting citizens and first responders. Lorraine Carli will discuss resources and tools available to advocate for home fire sprinklers requirements where possible. In areas where sprinklers are not permitted by code, Carli will discuss programs AHJs can use to offer developer incentives to protect subdivisions, providing examples of successful programs.
Lorraine Carli, Vice President of Outreach and Advocacy, NFPA
Engaging Your Community to Reduce the Risk of Wildfire
Over the past several years the Western United States has experienced an increase in destructive and deadly fires in the Urban Interface. This course will highlight several successful community engagement programs in Carson City that focus on public awareness and reducing the threat and severity of wildfire in the Wildland Urban Interface.
Sean Slamon, Fire Chief, Carson City (NV) Fire Department
Smart Smoke Alarms and New UL Testing Standard for Safety and Performance
This seminar will give an overview of the latest safety and performance requirements for new "smart" smoke alarms. UL has been a leader in facilitating the development of standards for performance of smoke alarms for more than four decades. UL collaborated with the National Institute of Standards and Technology (NIST) to develop the first Standard on smoke alarms (UL 217) which was first published in 1976.
Participants will learn how research has enhanced technology that can recognize different fire and smoke characteristics created by changes in home design, building techniques and modern furnishings and how this new technology will be incorporated in the new smoke alarm that are expected to be in the market place in 2019. These changes will show how smart smoke alarms will enhance safety in residential occupancies. Presenters’ discussions include “multi-criteria” sensing technology and how these new alarms will be less likely to alert from nuisance sources such as cooking smoke.
Sean Decrane, Manager of Industry Relations, UL; David Mills, Principle Engineer, UL
Community Risk Reduction: Moving from Process to Practice
Community Risk Reduction: Moving from process to practice takes a close look at how the Tucson Fire Department approached and implemented Community Risk Reduction (CRR) within the department and the community. We will look at the programs that were implemented as a result of working through the CRR process and discuss the challenges that were faced along the way. This program will also discuss the concept of how we evolve our culture from that of "Hero to Guardian".
Mike Carsten, Deputy Chief, Tucson (AZ) Fire Department
1:45 – 2:45 PM
CRR Triage: Start Where You Stand, You’ve Actually Already Started
Don't become overwhelmed with the CRR process, like triage during an MCI "Start Where you Stand!" Whether you start small or large, the important thing is that you start. CRR is a process that takes time. We will look at organizing, prioritizing, collecting data, implementing, measuring, and collaborating. Contrary to popular belief, Community Risk Reduction isn't just the Fire Department's job. There are lots of other organizations already doing CRR activities out there. We need to collaborate with them. Technology should be our friend, don't be afraid of it. A large part of the discussion will be ways to utilize technology to enhance our human efforts. Fast passed and engaging, get ready to "Start Where you Stand!"
Brent Faulkner, CEO, Virtual CRR, Inc.
Defining Performance Outcomes: Responding to Community Risk
Communities today must find a credible method of measuring the performance of one of their most expensive and critical services, the fire department. With the increased responsibilities of emergency management and homeland security, fire rescue agencies must develop a robust and comprehensive methodology of measuring overall system performance to be effective. A well-defined risk assessment model, coupled with an adopted standard of performance, lets the community know what can be expected from the dollars being spent. Measuring company performance outcomes is quickly becoming a vital component of every fire chief's business portfolio and a critical part of credibly responding to community risk.
Measuring actual incident outcomes is a new concept for the fire service. Fire chiefs need a sound methodology which measures current company and program performance against the community's identified risks. These measurements of performance must be credible and consistent to pass the "eye test" from the community. Measurements such as the ability of the fire department to contain structure fires to the area of involvement upon the arrival of the agency's effective response force is a key indicator of system performance. Determining the factors needed to measure performance isn't always easy. Participants will learn several specific processes used to set and measure outcomes and establish a community risk assessment model that works.
Jim White, Director, Valencia College School of Public Safety
Message Matters: Effective Tools and Training to Drive Behavior Change
CRR-focused fire departments embrace prevention and public education as key success strategies. Every encounter with the public is an opportunity to reduce risk by promoting safer actions. This session highlights new training and outreach tools to prepare fire department personnel - including line firefighters - to deliver accurate, consistent and high-impact fire and life safety messages to your community - free of charge.
Meri-K Appy, Manager of Education and Outreach, Vision 20/20; Margaret (Peg) Carson, Operations Manager, Vision 20/20
NFPA: A Critical Part of the CRR Equation
If there is one thing we know to be true, it is that CRR cannot be practiced in a vacuum. Successful implementation calls for data analysis, a comprehensive risk assessment, strategic partnerships, community engagement, and much more. What you may not know yet is that NFPA can be a valuable asset to your CRR team. Come learn how the NFPA can serve your CRR needs! This session will include a sneak peek at the upcoming NFPA 1300 Standard on Community Risk Assessment and Community Risk Reduction Plan Development as well as an overview of the other CRR resources NFPA has to offer.
Chelsea Rubadou, CRR Strategist, NFPA
3 – 4 PM
Measuring and Reporting Outcomes that Matter
Presentation will help participants understand the importance of presenting potentially complex data in a format that is more quickly and easily understand by elected officials, the media and community members. The focus will be on how agencies report their performance, but with emphasis on measuring the right outcomes and less emphasis on activities/inputs/outputs that maybe in accurate or counter productive for the key stakeholders.
John Binaski, Fire Chief, City of Clovis (California) Fire Department
Cooktop Safety: Consideration for Reducing Burn Injuries
Fires beginning with cooking appliances account for the largest share of home structure fires and associated fire injuries in the United States and Canada. Protecting citizens of our communities against cooktop burn injuries can be a focal point for a CRR program. This session provides an analysis of the problem, identifies the factors associated with these injuries, and reviews code and product standard solutions. Understanding these issues allows you to better protect citizens of your community through CRR efforts.
Howard Hopper, Regulatory Services Manager, UL; Greg Rogers, Fire Marshal, Spokane Valley (WA) Fire Department
Public Health and Community Risk Reduction Harmony
Community risk reduction (CRR) and public health share the same goals and many of the same approaches to preventing injuries and reducing their impact on the quality of life of individuals and populations. Both CRR and public health take data driven approaches to understanding community needs and use evidence-based interventions to meet those needs. Both CRR and public health have to consider their available resources (time, personnel, financial) and the policies and politics within their organizations and jurisdictions that can facilitate or hinder their prevention work. This presentation will highlight how a longstanding partnership between academic public health specialists and fire service professionals led to innovation in reducing injury risks in multiple communities across the U.S. Examples will be drawn from work in Maryland, Arizona, New York, Minnesota, Michigan, and Washington. Lessons learned will be shared to facilitate future CRR efforts, emphasizing the utility of partnerships to maximize the use and impact of limited prevention resources.
Eileen M. McDonald, MS, Senior Scientist and Associate Director for Translation, Johns Hopkins Center for Injury Research & Policy
Making Positive Change During America's Heroin Epidemic
West Virginia has been hit especially hard with the Opioid/Health Epidemic. The small community of Huntington, WV chose to own the problem and become the center of solutions. Chief Rader will share their significant journey.
Jan Rader, Fire Chief, City of Huntington (West Virginia) Fire Department
Tuesday, March 26
8:30 – 9:30 AM
Outcomes: Another Wicked Issue?
This presentation will begin a dialog and focus on the need for outcomes in the fire service. Outcomes must be the next evolution (or maybe revolution) for emergency services to their communities. Leaders must recognize the limits to their emergency response capabilities based on a comprehensive risk assessment and data. True outcome measurement will provide a path leaders need for sound decision-making and changing the paradigm of service delivery.
Rick Fagan, Technical Advisor Program Manager, Center for Public Safety Excellence
Leveraging Spatial Data for Community Risk Reduction
By using GIS technology, your agency can more effectively identify hazards and develop an efficient response strategy designed to mitigate the risks facing property, occupants and firefighters. Presenters will provide methodology for ongoing community risk assessments, demonstrate how to use spatial data to improve community risk reduction efforts. Attendees will walk away with the skills to develop a comprehensive profile of the community and the impact of risks on the community.
Mike Cox, Fire & EMS Industry Manager, Esri
Vacation Home Rentals and Fire Adaptive Communities
Discover how one community is developing regulations for vacation home rental inspection programs.
Tim Alameda, Fire Chief, Lake Valley (CA) Fire Protection District; Brad Zlendick, Battalion Chief/Fire Marshal, Lake Valley (CA) Fire Protection District
Tucson Collaborative Community Care (TC-3) Program: Reducing and Preventing 911 Calls
Understanding that we are asked to do more with less, the Tucson Fire Department (TFD) has developed and implemented, the Tucson Collaborative Community Care (TC-3) program, a program that is actively reducing over-utilization of the 911 system. Learn how TC-3 has positively impacted compassion fatigue amongst the commissioned workforce and enables emergency personnel to remain in-service for time sensitive calls. Hear how TFD has built and maintained lasting partnerships with organizations dedicated to serving the community, while providing "high-utilizers" of the 911 system with resources more appropriate and more effective than 911. Dig deeper into anticipating and managing risks that naturally result from involvement in the lives of those experiencing medical, behavioral, and substance abuse concerns. Finally, discuss the importance of empowering our community members with resources that encourage them to meet their personal goals while still promoting independence and self-reliance.
Natalie Becker, Community Services Outreach Coordinator, Tucson (Arizona) Fire Department; Susan Rizzi, Field Navigator/Paramedic, Tucson (Arizona) Fire Department
10 AM – 12:30 PM
Closing General Session
Gail will be sharing some of the significant work of the Michael H. Minger Foundation and the challenges of changing the culture about the reality and devastation of fire. The Foundation works closely with programs that deal with access and functional needs in our campus communities and raises awareness of how to better serve this demographic.
Gail Minger, President, Michael Minger Foundation